Exchanges
If the item you ordered was not the right one for you, just place another order and return the unwanted items to us. Many of our items are unique and one of a kind. Because of the time involved in shipping and processing your return we recommend you place a new order to ensure product availability. See below for how to send a return.
Returning Merchandise by Mail
Enclose a copy of your invoice with your item(s).
Send to:
ExquisiteCrystals.com
619 Barnes St.
Vancouver, WA 98661
Returns may be sent by any method but must be packed in the condition received. Damaged items are not eligible for refunds. Please DO NOT USE A LETTER ENVELOPE to ship any items. Letter envelopes run through sorting machines and the items are likely to break and or get lost in transit.
Shipping charges are non-refundable, and customers are responsible for return shipping fees.
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